At TRAILORA FOOTWEAR LLC, we want customers to have a clear and straightforward experience when requesting a return or refund. This policy explains the applicable return conditions, return process, refund procedures, and other important information for purchases made through trailorafootwearllc.com.
1. Return Eligibility
Customers may request a return within 30 calendar days of receiving their order.
To be eligible for a return, the item should be:
Unworn and unused
In its original condition
Free from damage caused after delivery
Returned with the original packaging where reasonably possible
Accompanied by relevant order information
Items that show signs of use, washing, alteration, damage, or excessive wear may not qualify for a return unless the issue is related to a manufacturing defect or the item arrived damaged.
2. Return Request
Before sending an item back, customers should contact us by email to request return instructions.
Please provide:
Order number
Customer name
Email address associated with the order
Reason for the return
Relevant photos or additional information when necessary
Customers should wait for return instructions before shipping an item to the return address.
3. Return Address
Approved returns should be sent to:
TRAILORA FOOTWEAR LLC
171 PATTERSON ST APT 307
ANCHORAGE, AK 99504
United States
Please make sure the package is properly prepared and securely packed before shipment.
4. Return Shipping Costs
Unless the return is required because an item was received damaged, defective, incorrect, or otherwise does not conform to the order, the customer may be responsible for the cost of return shipping.
Where the return is related to an error on our part or a qualifying product issue, we will review the circumstances and determine the appropriate resolution.
Original shipping charges may not be refundable unless otherwise required by applicable law or specifically stated in the applicable order terms.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
Please provide your order number and clear photographs showing the issue when appropriate. This information may help us review the situation more efficiently.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
6. Refund Eligibility
Once a returned item has been received and inspected, we will review whether it meets the applicable return requirements.
If the return is approved, the applicable refund will be issued to the original payment method.
Refunds may include the eligible purchase amount, subject to the conditions of this policy and applicable law.
7. Refund Processing Time
After a return has been received and approved, please allow approximately 5–10 business days for the refund to be processed.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
We do not control the processing time of external financial institutions.
8. Partial Refunds
In certain circumstances, a partial refund may be considered where an item is returned with missing components, damaged packaging, signs of use, or other conditions that affect its eligibility for a full refund.
Any applicable reduction will be evaluated based on the condition of the returned item and the circumstances of the return.
9. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchange availability may depend on inventory and the condition of the original item. Where an exchange is not available, an eligible refund may be offered instead.
10. Non-Returnable Situations
A return may be declined when an item:
Has been substantially used or worn
Has been intentionally damaged
Has been altered or modified
Is returned outside the applicable return period without an applicable exception
Is missing essential components or packaging where such materials are reasonably required
Cannot reasonably be identified as belonging to the relevant order
This does not affect any rights that cannot legally be excluded under applicable law.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests cannot always be guaranteed once an order has entered processing or has already been shipped.
If an order can no longer be canceled, you may request a return after delivery in accordance with this policy.
12. Refunds for Cancelled Orders
If an eligible order is successfully canceled before shipment and payment has already been collected, the applicable refund will generally be returned to the original payment method.
The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
13. Unclaimed or Returned Packages
If an order is returned to us because of an incorrect address, refusal of delivery, failure to receive the package, or repeated unsuccessful delivery attempts, please contact us to discuss the available options.
Additional shipping or handling costs may apply if reshipment is requested, depending on the circumstances.
14. Contact Us
If you have questions about returns, refunds, exchanges, or an order-related issue, please contact us before sending a return.
TRAILORA FOOTWEAR LLC
Email: [email protected]
Website: trailorafootwearllc.com
We recommend including your order number and a clear description of your request so that we can review the matter efficiently.
We appreciate your cooperation and will make reasonable efforts to handle eligible return and refund requests in a clear and timely manner.